Service Guarantee

Service Guarantee

• Our dedicated Client Services Managers will always provide timely and courteous customer service. If we ever fail to deliver the highest levels of service, we encourage customers to let us know.
• We will acknowledge all emails the same day
• We will dispatch all correspondence the same day
• We will return all telephone messages the same day
• We will acknowledge all complaints the same day
• We are confident that we can deliver the highest levels of customer service, therefore we guarantee—“If Alliance fails to deliver on any aspect of the customer service charter, HK$100 will be donated to the registered charity of your choice.”